Initial consultation to understand client needs and business goals. We evaluate the industry, business type and specific challenges the chatbot should address.
Craft a detailed plan taking into account the scope, functionality and conversation flows of the chatbot. Define clear objectives for the chatbot, such as customer support, lead generation or task automation.
Customize the design, voice, and personality of the chatbot to align with the client's brand.
Based on customer requirements we integrate seamlessly chatbots into the communication channels.
Conduct thorough testing to ensure the chatbot functions correctly and responds accurately.
Optimize conversation flows and responses to enhance user experience.
Provide training to the client's team on how to manage and monitor chatbot interactions.
Teach how to make adjustments and updates based on changing needs.
Go live with the chatbot and perform initial monitoring to ensure optimal performance.
Make adjustments based on initial user feedback and data analysis.
Offer technical support and assistance to address any issues or questions related to the chatbot.
Gather data and conduct analysis to evaluate the chatbot's impact on business objectives.